Refund Policy
1. All sales are final
StoryBee sells Subject Passes for StoryBee Prep: AP® Macroeconomics and StoryBee Prep: AP® Microeconomics. Each pass costs CAD $249 plus any applicable taxes and gives 12 months of access to one subject, starting on the purchase date.
A Subject Pass is digital content that is available as soon as payment is made. For that reason, all sales are final and no refunds are given, except where the law of the place where you live requires one.
Changing your mind, not using the pass, not finishing the material, or being unhappy with an exam result, score, or course outcome is not a reason for a refund. StoryBee does not promise any exam result, score, college credit, or placement.
2. Before you buy
If you have any questions about a Subject Pass, please contact support@storybee.space before you buy. The price, any taxes, and the final amount in your currency are shown at checkout before you pay.
3. Refunds required by law
If you believe the law where you live requires a refund, email support@storybee.space with the email address on your account, the subject you bought, the date of purchase, and the reason for your request. We will reply within a few working days. Any refund we give goes back to the original payment method through Stripe. Your bank may take several days to show it.
4. Promotion codes and offers
Promotion codes and offers apply only as stated when they are issued. A price reduced by a code is not a reason to refund or adjust an earlier purchase.
5. When a refund or dispute ends access
If a payment is refunded in full through Stripe, or a payment dispute is decided against StoryBee, the pass bought with that payment ends. A partial refund does not end access. Your progress stays in your account in case you return later.
6. Disputes and chargebacks
Please contact us first if there is a problem with a payment, so that we can try to fix it quickly. We may give the information we hold about your purchase and your use of the pass to Stripe and your bank to answer a dispute.
7. Extra access time
The Access Period you buy is 12 months from the purchase date. Any additional time beyond that is a courtesy at StoryBee’s sole discretion. It is not part of your purchase, it is not promised, and its ending is not a reason for a refund.
8. Deleting your account
Deleting your account ends any active passes, and no refund is given.
9. Your legal rights
This policy does not limit any rights you have under the consumer law where you live, including the consumer protection laws of Quebec and other provinces.
10. Questions
Questions about refunds may be sent to StoryBee Inc. at support@storybee.space.